Summit Home Medical Equipment can perform repairs and provide replacements when necessary for items purchased and rented through our organization. All equipment sold-as-new carries a warranty and the warranties often vary across items, manufacturers and models. For specific warranty information, consult your equipment’s packaging and/or documentation, or if you cannot locate the warranty information, contact our customer service department at (210) 521-9800 for more help.
The following describes some of our warranty policies:
All repairs and replacements of equipment that is being paid for as a rental will be the ongoing responsibility of SUMMIT HME, INC.
All repairs and replacement of equipment that has been paid for as a purchase will be covered under the manufacturer’s warranty for the specific item. The cost of repair or replacement of purchased equipment that has exceeded the life of its warranty will be the patient’s responsibility if their insurance carrier denies coverage for said repairs or replacements.
The patient or caregiver may refuse a delivery of supplies at the time of the delivery if the delivery is incorrect, incomplete or is damaged upon inspection at the time of delivery. Summit HME, Inc. will be responsible for replacing damaged or incorrect supply deliveries.
Home Accessibility and Vehicle Lifts
The warranties on home accessibility and vehicle lift devices vary among manufacturers. Typically, a 30 day labor warranty is included in addition to the expressed limited warranties on the equipment and parts. Summit HME, Inc. and its lift equipment division, Lift&Go Mobility, will typically extend the manufacturer’s labor warranty coverage by an additional 60 days for a total of 90 days warranty on labor. Beyond this timeline, labor charges will be incurred for work done on lift equipment even under the manufacturer’s limited warranty. For VA-purchased equipment, Summit HME, Inc. must request an authorization for repairs and receive authorization from the VA before repairs/replacement can be carried out.